big day for customer care

Vodafone used to be -in my opinion- best GSM network, best customer care ,best services and variety of options

anyway now that "itisalat" is opening i am having all the trouble that someone can possibly have a couple of weeks ago i wanted to have an easier way to pay my phone bill i used to use prepaid cards and that was annoying cuz i used to spend quite some money on calls a month

anyway (again) i called vodafone and they were informative about the post paid service and i was very specific i don't want to visit the office every single months and i want to use master card to pay my bills, and if it was possible to deduct the bill automatically from my credit card the agent explained yes ofcourse this service is available and i can go to the nearest vodafone office to convert, then i was in hurghada and i asked if i can do that from RadioShack and he said no sorry u have to come to an office in cairo or alexandria to do it as u have to sign that you want the deduction to be automatic

so ok on my first visit to alexandria i went to vodafone el wezara and filed for a change and asked the agent to confirm the service and he photocopied my credit card no (i was quite annoying) and he confirmed that all the services i use will not be affected but.....


i lost GPRS immediately and i had to call to reactivate the service and i lost interntional calls as well so a week later i called the customer service to find out that i have to dictate the CC no over the phone (i knwo this is normal in the US ) but i didn't trust the security of our phone lines

so i went to the office in el wezara as i was in alex and the guy said no we don't provide the service of automatic deduction and this was only to prove that i can pay my bills and i have to deposite a 1000 EGPs to be able to make international phone calls

big day for customer support

this is a delayed post should have been posted on the 30th of april